11 March 2021
It's official, the team at Norwich have once again won the accolade of Scania Depot of the Year. An award that recognises their efforts in 2020, a year filled with challenges, in which they emerged victorious amongst the networks 84 branches.
Managing Director, John Biggin comments, "While every branch in the TruckEast network worked extremely hard in the DOTY competition, it was our Norwich team who ultimately emerged victorious. In winning for the second time in three years, they have clearly demonstrated their ongoing commitment to customer service excellence. My whole hearted congratulations go to all the staff at our Norwich depot for their success in DOTY, and I would like to thank every member of the TruckEast team at each of our network points for the outstanding and second-to-none customer service that they provide every single day."
Scania's DOTY measures key indicators such as MOT pass rate and reporting, scramble time performance for Scania OnScene roadside assistance service, maintaining regular software updates, workshop actions and recalls, adhering to service core processes and standard repair times, data quality, Dealer Operating Standards, Mystery shopping results and full customer satisfaction index telephone interview results with thousands of customers throughout the year.
